ONE Credit Union is excited to have you as a valued member. As you know, on June 30, 2024, South Towns Community Federal Credit Union (STCFCU) became part of ONE Credit Union (ONE CU). This will mean a few changes to your account, and we want to make sure you know exactly what’s happening.
Each section below goes over a different part of your membership. Not every section will pertain to a product or service that you use.
Your account number will become 7 digits. If you have a 4-digit account/membership number add 400 to the beginning. Example: current member number 1234, New member 4001234. If you have a 5-digit number add 40 to the beginning. Ex: 12345 new number 4012345.
If you have an active STCFCU Debit Card:
Approximately October 17, 2024, we will mail you a ONE CU debit card. Please activate the card upon receipt. You will begin using this card on November 1, 2024.
| Do you make any of these payments with your debit card? | Y/N | When does the payment post? | Site on which I update my debit card information |
|---|---|---|---|
| Prescriptions | |||
| Utility or cable bills | |||
| Cell phone bills | |||
| Amazon, PayPal, iTunes | |||
| Subscriptions/Gym Memberships | |||
| Loans or Tuition Payments | |||
| Insurance Premiums | |||
| Mortgage | |||
| Hulu, Netflix, Sling, Disney Plus | |||
| Other |
1. Click the online banking link
2. Click First time user / Enroll in online banking
3. Enter your new membership number: 7 digits
4. Enter the last 4 of your social security number as your temporary PIN.
“Please Note-if you have used Tellerphone and setup a Tellerphone PIN prior to enrolling in ONLINE Banking, use that PIN and not the last 4 of your social to enroll.”
5. Create a new logon ID and create a new password. Click the question mark symbol for requirements.
6. You should get a message of success. Now click logon.
7. Choose and answer the MFA questions. These are case sensitive.
8. Read terms and conditions. Once you accept you will go to the next screen.
9. Enter valid email address and mobile phone number- click save.
10. You are ready to use online banking!!
ONE CU uses email to communicate important news, including emergency branch closure, special offers and new products. Don’t miss out, contact our office to be certain we have your correct email.
If you have a loan with STCFCU:
If you have a STCFCU Visa Credit Card, you may continue to use it the way you do today. We will replace credit cards in 2025. We will send you information when the time comes.
On or after Monday, November 4, 2024, you can do your banking at “ANY” ONE Credit Union office!
Hours of operation differ for each office.
The new Debit Card will be linked to a new system with your checking account.
Yes. You may select your unique PIN when calling to activate your card.
To ensure there is no interruption with recurring or preauthorized payments (such as monthly utility bills, insurance payments, club dues, etc.) contact the merchant by 10/31/2024 with your new card number and expiration date.
Yes, you will be able to do your banking at all 3 branch offices.
Complete instructions can be found on our website. Click the link that says, “Welcome South Towns Community Fe Members!”
We look forward to getting to know you. Our goal is to provide you with the very best in products and services and we thank you for your patience throughout this process.
At ONE Credit Union It’s ”Banking for Everyone”